All questions related to your profile and managing it

• How can I change my password? 472
• I play in several clubs, can I have a single login? 319
• I have a single account across several clubs, how do I choose which club to display? 267
• A family member wants to become a member, can I add them? 220
• How do I book for a family member? 71
• I've lost my password. How can I recover it? 306
• How do I change my profile photo and information? 61
• I have several accounts: how do I merge them into a single login? 101
• How do I change the site language? 75
• How do I set my personal access code? 84
• My data: download, leave the club, delete my account 89
• How do I become a club member online? 97

All questions about bookings can be found here

• I paid with TWINT, but the booking isn't showing 227
• Why are some cells pink on the board? 441
• How can I make a booking 1015
• How can I book with a guest? 330
• How can I edit a booking? 257
• How can I delete a booking? 358
• All courts are occupied. Can I join the waiting list? 142
• What payment methods are available to me for a booking? 167
• How to create an open booking 106
• How to join an open match 98
• Where can I find the court access code (door code)? 79
• How do I withdraw from an open match? 105
• How do I view my booking history? 78
• How do I see the weekly schedule? 81
• How do I find and book at another club? 96

How do I register for a camp or a school?

• Sign up for a tennis lesson 176

Digital wallet, payment methods, vouchers and invoices

• How do I top up my digital wallet? 88
• How do I pay for a booking with my wallet? 83
• How do I split the payment with my partner? 67
• How do I use my restaurant vouchers? 81
• How do I view and pay my invoices? 81
• How do I download my certificates? 87
• How do I send money from my wallet to another member? 106

Find players, WhatsApp groups and challenge tournament

• How do I find a playing partner? 82
• How do I join my club's WhatsApp groups? 88
• How do I take part in the Défi-Plugin (challenge tournament)? 80

The new interface, dark mode and the mobile app

• Comment me déconnecter ? 160
• How do I turn on dark mode? 85
• How do I install the Plugin.ch mobile app? 95
• How do I choose the notifications I receive on my phone? 111
• Where can I find the messages sent by my club? 91

Discover the navigation, search, help and home page of the new administration.

• Getting started with the new administration 99
• The administration home page 87

• Manage access 107
• Manage membership cards 96
• Manage clubhouse 77
• Manage restaurant credit 74
• Manage email sending 80
• Manage invoicing 94
• Manage member groups 85
• Manage registrations 84
• Manage special days 97
• Manage offers 96
• Manage online payments 90
• Manage billing regions 94
• Manage the club manager 80
• Manage challenge tournaments 85
• Manage RFID validation 86
• Manage general settings 86
• Setting up the accounts (general ledger) 93
• Configure EBICS: connect Plugin.ch to your bank 93
• Gate access log 94
• Manage multiple buildings 120

• Create a new court 97
• Manage court groups 114
• Manage booking periods 101
• Manage court usage 102
• List, edit, or delete a court 89
• Manage sports 102
• Close courts 108

• Create a new season 93
• Edit or delete a season 96
• Open the winter season by copying last season 94
• Link a sport to a season 136

• Manage recurrence authorizations 108
• Manage restrictions 87
• Manage subscription type 100
• Create booking prices: per session or per season 83
• Check rates with the rate grid 120
• Manage non-member and pay-as-you-go deductions 123
• Booking without a subscription: the guest subscription 125

• Create an item 88
• Assign an item to a member 89
• Edit or delete an item 65
• Delete an item assigned to a member 96
• Import linked items from Excel 115

• Display the member list 97
• Create a new member 106
• View a member's detailed information 94
• Display a member's operational data 79
• Manage member subscriptions 95
• Import member data 94
• Print member cards 96
• Print and export the member list 78
• Charge an item to a member or a group 100
• Link a member to a group 92
• Edit and delete a member 87
• Search for a member 91
• Managing duplicates: merging two profiles 101
• Managing units to be deducted: personalised hours and non-members 123
• Manage Swiss Tennis licenses 109
• Topping up a member's wallet 115
• Find and reactivate a removed member 107
• Issue a certificate for a member 97
• Managing families 106
• Handling erasure requests (GDPR) 103

• Add a new sponsor 99
• Invoice sponsors 112
• Re-invoice sponsors 94

• Assign and remove a role 108
• Roles and access: create and edit a role 82

• Activating the Lessons module 108
• Creating lesson items 93
• Create, edit, and delete a lesson 83
• Manage lesson groups 89
• Manage lesson enrollments 91
• Prerequisite 98
• Invoice and reminder texts 107
• Teachers' schedule 110
• Grouped payments of registrations (basket) 98
• Change the rate of a registration 121
• Copy a lesson for the next season 100

• Complete management of equipment rental 101

• Find old invoice groups (archives) 88
• Invoice considerations and display 91
• Create invoices 102
• Send invoices by email 97
• Manage payment reminders 87
• Print invoices 90
• List and search invoices 88
• Edit and delete invoices 82
• Invoicing a membership fee or an item: what's the difference? 102
• Automatic reminders for e-mail invoices 92
• Keeping the accounts with the general ledger 127
• Manage family discounts 109
• Import accounts from Excel 104
• Carry an overpayment over to the next invoice 97
• Transit accounts for online payments 72
• How invoice dates are calculated 95
• Annuler une facture ou une ligne déjà comptabilisée 132

• List of bank payments 87
• Processing via bank files 91
• Process a manual payment 89

• Process installments 91

• Managing bookings in the schedule 103
• Configure and use open matches 103
• Manage the set times 89
• Create a promo code and use it 64
• Refund a fixed-hour session that was released and taken again 115
• Moving a booking and creating a recurrence in the schedule 101
• Creating and managing recurrences 106
• The weekly view and the all-sports view 107
• The cash journal and the history of a booking 102
• Manage cash register prices 115
• Offering items with a booking 100
• Deleted bookings and deletion records 96
• Replace a player on a fixed hour 111
• A fixed hour cannot be added: nothing is displayed 110

• Manage automatic emails 94
• Sending bulk emails 99
• Manage messages 89
• History of sent emails 91
• Writing an e-mail with the editor 99
• Birthday and inactive member e-mails 91

• Manage challenge tournaments 99

• Enable partner search 108

• The statistics dashboard 86
• Invoicing bookings from the statistics 98

• Access the program 102
• Booking by a member 122

• Creating and configuring a lesson 100
• Sign up for a tennis lesson 86
• Managing registrations (administrator) 93
• Managing groups and the schedule 99
• Tennis lesson invoicing 94
• Invoicing check and Youth and Sport export 85

Pay for employees and coaches: payslips, Swiss social contributions, accounting, salary certificates

• Setting up payroll 114
• Adding and editing an employee 102
• Special cases: minor salary, young people, pensioners, LPP 93
• Running the monthly payroll 92
• Entering a compensated absence (army, maternity, illness, accident) 90
• The 13th salary and holidays for hourly employees 96
• Paying salaries and reconciling them with the bank 95
• Correcting an approved payslip 102
• Salary certificates and annual lists 90

You'll find all the questions about booking without an account

• How can I book if I don't have an account 921
• Where can I find available courts in my area? 185
• How can I edit/cancel my booking if I don't have an account? 198